We have a variety of programs and materials available to support customers. The support is designed to meet the needs of customers at all steps in the website development process. This includes:
- Prospects who are still planning their website
- New customers who are developing their website
- Established customers who are online and actively marketing and expanding their business
The types of support and resources available at each stage of the process are:
Sales
- Free consulting and assistance in planning the website goals and requirements
- Free estimates (with line-by-line pricing) based on the website requirements
Build & Launch
- Designated project management to make the process of developing the website simple and painless
- Sample templates to make data loading and manipulation easier
- One-on-one user training on the website control panel prior to launch
Post Launch
- Online ticketing system to report and track technical support issues
- Designated development staff to handle escalated technical support issues on production websites